What? Why no Refunds?!

It is traditional at boarding facilities to charge fees and deposits at the time of any reservation request. We have opted out of this practice as we don't like unnecessary charges as we do understand plans can change last minute and our goal is to offer the best service possible, at the most affordable prices possible.
Many people wonder about our "no refunds" policy. Why is it there? Is it just a scam to keep your money? Does it serve a purpose? Rest assured, we have no interest in scams or dishonesty, and our no refund policy is there for a reason, and we'd like to shed some light on that.
In the past, we have been rather laid back in this policy, however as our numbers have grown we are finding that our boarding kennels are full on all holidays, and many weekends. This results in us having to turn away dogs for services that we do not have room for. Any time a pet is picked up early, it opens up space that may have been previously denied to someone else. While we welcome early pickups, and have no penalty for them, while most other places do, we do not refund the amount paid at drop off.
At most boarding places, you would get no refund, or receive only a small portion of the fees for the unused services. We do not feel this harsh of a policy is necessary, and that is why we do give our guests 100% of their remaining balance back in the form of store credit, which can be used for any services or products we offer at Ruff House. These credits do not expire, and can be used at any time, including holidays and weekends. While payment is due at drop off for boarding services, and on the first day of home visit services, we strongly discourage payment prior to that just in case things change... unless of course, you don't mind having store credit with us!
We hope that you understand why this is necessary, and apologize for any inconvenience. This policy has always been in our contract, which we hope you read before signing, to ease any confusion or frustration.